Trust and safety

Every cleaner who takes card payments in the app passes Stripe's identity check. Stripe, our card payment provider, checks their name, date of birth, address and, where it needs to, a photo of their passport or driving licence. Cleaners who pass show an “ID checked” badge.

Cleaners can add a DBS certificate and proof of insurance in the app. We check each one by hand before showing the “DBS checked” or “Insured” badge, and a badge shows only while the document is in date.

Reviews come only from cleans booked in the app. After each clean, the household and the cleaner can each leave one review, within 14 days. Reviews cannot be edited afterwards.

A household's review of a cleaner is public and shows their first name only. A cleaner's rating of a household is seen only by other cleaners, when that household posts a job.

Before you book, cleaners see only your postcode district and the size of your home. Your full address, access notes and alarm code reach a cleaner only after you book them, and only that cleaner.

Either side can report or block the other in the app, from a booking, a profile or a client's page. The person you report or block is not told.

Blocking someone cancels any upcoming cleans between you, with no fee to either side, and stops any regular booking. Neither of you sees the other's jobs, offers or profile, and you cannot message each other. You can unblock them later.

We can suspend or close an account that breaks our terms or puts people at risk.

Full card details are held by Stripe. Clean Spaces keeps only the card type, the last four digits and the expiry date, to show on receipts.