Help and contact
Get in touch, or find a quick answer below.
Contact us
Safety
To report a safety concern. You can also use the report button in the app.
Post
Clean SpacesWebventures.ai Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
In an emergency, call 999. Then tell us what happened.
For households
How do I book a clean?
In Clean Spaces for Clients, choose Book a clean. Pick your home, the type of clean, the day, a time window and how often, then choose Post job. Cleaners nearby send offers, and you choose one and add your card.
When is my card charged?
Nothing is taken when you book. Your card is charged after the clean, once your cleaner marks it done. If they forget, it is charged 24 hours after the clean was due to finish.
How do I cancel or move a clean?
Go to Bookings, open the booking, then choose Move or Cancel booking. Cancelling is free up to 24 hours before the clean. After that it costs 50% of the cleaning price.
Something went wrong with my clean
Email hello@cleanspaces.app with the date of the booking, your cleaner's name and what happened. We can refund all or part of what you paid.
For cleaners
How do payouts work?
Go to Money, then Set up card payments, and follow Stripe's sign-up. It takes about five minutes. Once you are set up, card payments from households are paid to your bank every Friday, less the 3% payment fee. Tips reach you in full.
How do I cancel Clean Spaces Pro?
Tap your photo at the top left to open Settings, then go to Subscription, then Manage subscription. This opens your Apple or Google Play subscription settings, where you can cancel. You keep Pro until the end of the month you have paid for.
How do I get the DBS checked and Insured badges?
Go to Settings, then ID check, then Optional badges, and add a photo or PDF of your DBS certificate or insurance. We check it by hand before the badge shows.
Accounts
How do I delete my account in Clean Spaces?
Tap your photo at the top left to open Settings, then choose Delete account at the bottom and follow the steps. Your clients, jobs, invoices, messages and account are deleted straight away, and this cannot be undone.
Deleting your account does not cancel Clean Spaces Pro. Cancel it in your Apple or Google Play settings first.
How do I delete my account in Clean Spaces for Clients?
Go to Account, then Delete account, and follow the steps. Your account, homes, saved card and posted cleans are deleted straight away, and this cannot be undone.
If you still owe for a clean, for example because a card payment failed, you need to pay for it first. Any cleans you have booked stay in your cleaner's schedule, and they are told you have left.
Can I get a copy of my data?
Yes. Email hello@cleanspaces.app from the address you sign in with, and we will send it to you.
I cannot sign in
Both apps sign you in with a one-time code sent to your email. If it does not arrive, check your junk folder, then ask for a new code.